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Customer Service 20+ Yrs
Workstation Analyst / Desktop Support - 10+ years experience
Supporting Office products from 95 to version 10 (Office XP)
AS/400 support for Client Access 5250 emulation
Autocad support
Visio
Mapinfo
Visual Info
Inventory management
Winfax
ZetaFax
Lotus Notes
Exchange and Exchange Server 5.5
Novel Client support with IPX and IP configurations
Telecomm experience - 6+ years
NOC (Network Operation Center) 24/7 Analyst support
NFS AlarmView
DMS/DCC, Transport, 5ESS and DSL Support
Solaris configuration and support
NMS AlarmView application support and trooubleshooting
Network support / Planning and Diagnostics
Application testing , UAT and Diagnostics
Call Center Application support and configuration
CCMIS setup and support
Image Management and Support - 4 years
Ghost image creation and deployments for Windows 2000 and NT 4.0 Enterprise (8000 users)
Wise for Windows 2.0 - Application development for automated deployments
Wise InstallMaster 8.11 - Shell scripting automated application deployments
Setup Multicast DHCP Server over private VLAN, Unicast disk image creation and deployments
Documentation and project management
Automated application updates
Server / Workstation Support - 10+ years
NT 4.0 Server and Workstation - 9+ years experience
Windows 2000 Server and Workstation - 3+ years
Windows XP Home and Professional - 2+ year
Windows 3.x and 9x - over 10 years
Linux - 3 years
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